Worthing Coaches has drawn up a quality assurance standard for the provision of transport for school trips and tours within the criteria laid down by the DfES and LEAs as being a minimum standard.
Worthing Coaches is a member of the bus and coach industry trade body, The Confederation of Passenger Transport and has been awarded the prestigious CoachMarque standard, the coach industry's only quality standard, which includes the following criteria:
Drivers are issued with a handbook, containing pertinent information to carry out their duties both professionally and in line with Worthing Coaches procedures.
There is a high quality driver training programme in place.
All coaches used on school trips are fitted with seat belts.
All coaches are presented in a clean and safe condition.
There is a 24-hour breakdown call-out procedure.
Worthing Coaches has a point of booking continuously staffed 0900-1700 (Mon-Fri)
Conditions of hire are based on terms at least as favourable as those outlined by The Confederation. The customers' journey documents will accurately reflect the customers booking
There is an effective complaints procedure.
There is a 24 hour contact procedure in case of emergency.
Worthing Coaches drivers wear a company uniform, which makes them readily recognisable.
Worthing Coaches fully complies with financial protection legislation.
Worthing Coaches provides commitment to the highest levels of safety and comfort.
Worthing Coaches has a written health and safety policy, complying to HSE guidelines, a copy of which is available on request.
Worthing Coaches is the subject of regular rigorous external assessments of all standards.
The coach carries copies of an organisers safety card, explaining emergency procedures to the group leader and all escorts.
Worthing Coaches has carried out risk assessments on school trips and copies of the written records are available to school organisers on request.
Worthing Coaches keeps signed records of all training given to drivers. This is to ensure that drivers have received appropriate training and that it has been understood.
The drivers handbook contains detailed guidance on both how to deal with school children and students and also how to deal with roadside emergency situations. This is to reduce the risk of school children being injured in the event of an unplanned roadside incident.
Worthing Coaches: Providing coach hire in Worthing, Brighton, West Sussex, Hampshire, East Sussex, Kent, Oxfordshire, Avon & Somerset, London and the Home Counties.